We want everyone to love their purchase from McKillens, however if, for whatever reason, you wish to return your order, you can do so within 14 days of delivery. We will offer a full refund for the value of your goods within 14 days. Your statutory rights are not affected.
Goods must be unworn and in their original package, which mustn’t be damaged or defaced.
Please return your goods in a protective mail bag. Any goods or packaging which is returned to us in a condition not fit for resale we have the right to refuse a refund.
Please email email@example.com with your order number and the reason for retuning and include a copy of your email when returning your items making sure the return address is clearly visible.
We are not responsible for any goods damaged or lost in transit. If you receive faulty or incorrect goods, please email firstname.lastname@example.org to arrange a postage refund.
Our returns address is:
McKillens of Ballymena
78-90 Church Street
Orders can also be returned instore but must be accompanied with proof of purchase. Your money will be returned to the account you used to pay for the goods on the website. Please allow up to 14 days for this to appear in your account.
Opening Hours: 9:30am – 5:00pm, Monday to Saturday.
Standard delivery within the UK is £5
Deliveries will be made within 3-5 working days, excluding weekends and bank holidays.